Retaining SIP Soft Phone's configuration on shared PCs

Usually a contact center utilizes agents in shifts. More than one agent use the same PC and log in with their respective Windows Login IDs. If a SIP Soft Phone is configured as an agent's extension then its configuration is only available to user account used to make the configuration. If another user logs in with a different Windows ID, the SIP Phone...

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Configuring a Polycom IP Phone as Aspect Unified IP Agent extension

Polycom IP Phones are very useful as SIP agents extensions in Unified IP 6.x or 7.x environment. They are stable, have great quality, and easy to use. Use this article in order to know how to configure a Polycom IP Phone (especially the SoundPoint IP range) as an agent extension against Aspect SIP Proxy. A SoundPoint IP Series Polycom phone  You...

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Aspect Unified IP 6.6 common issues and fixes - basic troubleshooting

Aspect Software's Logo Aspect Support must be contacted in case of any problem in Aspect Unified IP 6.6 platform contact centers. Aspect Software (www.aspect.com) professional support is available 24x7 on following contact numbers:- India: 000800 0016673 Toll Free(India) UK:   0044 870 243 0364  US:  1800 999 4455 ...

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